web analytics
Thursday , 2 October 2014
Latest
Home » IT Blog - Galido.net » Information Technology » Consulting » Assessing IT Service Management: How is Your Business Doing?
Bookmark and Share

Assessing IT Service Management: How is Your Business Doing?

1394680 office building 1 Assessing IT Service Management: How is Your Business Doing?Self-assessment is a key ingredient in business success. Companies must establish which components are actually providing value to the business, or else risk wasting money and limiting growth. This article provides suggestions on points businesses should consider when assessing their own IT service management. IT service management includes both internal IT staffers and external IT outsourcing partners.

Most efficient IT management consulting experts recommend determining your IT service management system’s success according to the ROI it provides. In this case, your return on investment would encompass the savings and additional profits attained through IT service management, as well as the value provided to the company’s employees, minus the cost of the IT system. (Any IT schema is ultimately only as useful as its users say it is.) If compiling this information seems tedious, remember that the whole company’s ability to innovate and grow depends on the IT department’s effectiveness.

If your organization already has a contract with a third-party IT service management firm, your Service Level Agreement should be a criterion in establishing IT performance. While most businesses don’t think to consider IT ROI until something goes wrong, IT management consulting firms must track the ROI they provide to clients in order to stay competitive. Only through consistent self-evaluation and improvement can IT service management providers hope to scale profitably.

Every business that uses computers can benefit from rating themselves on the IT service management standards described below.

Points to Assess in your IT Service Management

  1. IT asset management of hardware. How has your hardware retained or lost value over time? IT service management can have a significant impact on the maintenance and usability of hardware over time.
  2. Self-service portals. Have you made it easy for computer users to access the information they need in an independent yet protected way? Self-service options do take some time investment to build, but with the proper security measures in place they improve employee engagement and overall efficiency.
  3. Supplier management. How does your IT supplier ROI stack up? Regularly vetting the prices your pay for IT supplies is a good idea.
  4. Capacity management. Do your IT systems have the capacity required to support your employees and general operation? Does your capacity grow with you?
  5. Service desk operation. Can internal and external customers get the IT help they need quickly?
  6. Configuration management. Is your entire IT system functional, and have you documented it well enough to support its growth going forward?
  7. Change management. Do you have efficient processes and oversights in place to handle system changes, whether internally or externally imposed?
  8. Service portfolio management. Just as investment advisors recommend a diversified portfolio, IT management consulting experts recommend a good blend of IT management systems. A proper mix of IT services improves business performance.
  9. Availability management. Are your systems are up and available when needed? An IT management consulting business will often outline availability management terms in the Service Level Agreement.
  10. Incident management. When an unexpected IT event occurs, do your IT employees or contractors get systems back online quickly so as to curtail the negative impact on business performance?
  11. Release management. Do you monitor the updates for your software systems? Software companies regularly release new patches and versions of their software products. Without these updates, your company’s security and productivity are at risk.
  12. Service catalog management. IT standards invariably recommend creating a service catalog that categorizes and describes each service provided by the IT department. Managing that service catalog is necessary because new services are added and subtracted over time.
  13. Continual service improvement. ISO 20000 IT standards outline the importance of continual improvement in IT performance. The continual service improvement process empowers companies to learn from their past IT failures and triumphs.
  14. IT service continuity. Is your business prepared for a disaster? Do you have backups of your most important files? Many businesses go under following a disaster because they have not optimized their IT service continuity.
  15. Problem management. Like incident management, problem management attempts to minimize the impact of unavoidable IT problems. However, problem management also includes efforts to prevent problems from happening in the first place, as well as the elimination of persistent problematic events.

Source: This post is brought to you by Bob Deasy, CIO of Lead I.T. Consulting, an IT managed service provider based in Portland, Oregon.


Thank you for reading IT Blog

Bookmark and Share
Private

Comments

comments

14 comments

  1. reputation Management strategies

    gotta do it every 3 years at the very least

  2. It is compulsory for the IT company that it system has very low down time. The network and the other devices work properly. Your article is very much technical and useful.

  3. With the recent developments on technology, it will really be possible that management tasks will be handled right.

  4. I go to this school

  5. Very descriptive videos

  6. These are all very important

  7. Hey! I’m at work browsing your blog from my new iphone 4! Just wanted to say I love reading through your blog and look forward to all your posts! Keep up the fantastic work!

  8. I don’t leave many comments, however I glanced through a few remarks on Assessing IT Service Management: How is Your Business Doing?. I actually do have some questions for you if you don’t mind.
    Could it be just me or does it look like a few of these remarks look as
    if they are left by brain dead people? :-P And, if you are
    writing at additional places, I would like to follow
    anything new you have to post. Could you list of all of all your public
    pages like your Facebook page, twitter feed, or linkedin
    profile?

  9. My business is fine, thank you!

  10. Thank you for the auspicious writeup.

  11. helpful info

  12. Great tips. Always a task every 4 years at the very least

  13. Gaeta, Sergio SBG ERP Software

    Can you recommend some various types of ERP systems?

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>