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Free Helpdesk Software

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Does your IT group not have the budget for helpdesk software to keep track of employee troubletickets? Looking for free, opensource, helpdesk software? Here’s a list of open source options for your review. Some projects are current, some may have discontinued development. Check out these various options below.

Some worth trying are osTicket, OTRS Free, Mantis Bug Tracker, and Bugzilla.

Asset Tracker

Create multiple asset databases containing any information you wish to keep track of. Some examples: put all your IT infrastructure into the database, or if you are a building manager, put all your facilities equipment in the database. Can also integrate with other systems via plugins.

http://asset-tracker.sourceforge.net/

http://asset-tracker.sourceforge.net/

BATTS

Open source help desk software, designed for use from a Linux/Unix command line. Includes a full featured email interface for customers.

BugTracker.NET

BugTracker.NET is an open source, web based bug or issue tracker written using ASP.NET, C#, and Microsoft SQL Server/MSDE. Includes a screen capture utility that allows you to capture a screenshot, annotate it, and post it, with just a few clicks.

BugTracker.NET

BugTracker.NET

Bugzilla

A Perl based software bug tracking system which can also be used for help desk support. Used by the Mozilla Foundation, creators of FireFox.

bugzilla.org

bugzilla.org

Double Choco Latte

A GNU Enterprise package that handles both call tracking and project management. It can be displayed inside of a phpGroupWare installation or be used stand-alone.

Help Desk Reloaded

A PHP based help desk software system. Key features include trouble ticket prioritization, multiple customer support technicians, and search.

Information Resource Manager – GLPI Edition

This is the same system as above (IRM), but with some additional enhancements.

glpi-project.org

glpi-project.org

JTrac

A Java based open source issue tracking system.

jtrac

jtrac

Liberum Help Desk

Web based help desk software package written in ASP and VBScript. Microsoft SQL Server or Access is required. Automatic case routing, email updates, and reporting.

liberum.org

liberum.org

Mantis

A PHP software bug tracking and issue tracking system with mobile support.

mantisbt.org

mantisbt.org

OS Ticket

OS Ticket is a lightweight ticking system designed to be easy to setup and use. It’s written mostly in PHP.

osticket.com

osticket.com

OTRS

A trouble ticket system to track telephone calls and e-mails. Designed to allow your support, sales, pre-sales, billing, internal IT, and helpdesk to operate in one system. OTRS is open sourced under the GPL and is written in Perl.

phpBugTracker

A web-based software bug tracker. The design focuses on separating the presentation, application, and database layers making customization easier.

Request Tracker

RT is an open source ticket tracking tool. It’s primary interface is email with a web back end for administrators. RT has been under development since 1996.

bestpractical.com

bestpractical.com

Roundup

A simple issue tracking system with command line, web and email interfaces. Also includes many other modules such as todo lists and sales lead tracking.

Sinergia

Sinergia is a open source framework for creating customized help desk applications written in C# .NET 3.0. It provides a base on which you can develop your own web based help desk solution.

Subissue

Uses the Subversion version control system to store issues within your software code repository. Uses the subversion client, but a web based interface is in progress.

SugarCRM Open Source

The open source version of it’s commercial counterpart. Mostly a CRM system, but it can also handle light help desk duties.

github.com/features

github.com/features

 

Trac

Minimalistic web based project management and bug tracking tool. Trac also includes wiki functionality. Written in Python.

trac.edgewall.org

trac.edgewall.org

Trouble Ticket Express

Web based CGI help desk system. Both MySQL and Microsoft SQL Server supported.

troubleticketexpress.com

troubleticketexpress.com

ZwikiTracker

Every ticket in this system is a wiki page. Must integrate with a Zwiki to function.

Any other comments or pointers? Please leave in the comments section below:

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