When it comes to business IT processes, there are some who assume that the terms managed IT support and regular IT support are interchangeable. However, these are two distinct IT solutions for a variety of business models. There are some still, who mistakenly suppose that outsourced traditional IT support falls into the managed services (MS) category. However, even if you outsource regular IT support, the business solution that it provides is still the same as a regular in-house IT support
So what is the main difference between managed IT support and regular IT support?
Managed IT Support vs. Regular IT Support
According to BCT Consulting – Los Angeles, the main difference between these two business IT solutions is that regular (or traditional) IT support is reactive in nature. This means that the IT support staff, whether in-house or outsourced, provides support whenever something goes wrong with the organization’s IT processes. When the client or a user calls in an issue such as sign up problems, extremely slow loading pages or even an unreachable website, the IT support bolts into action to resolve the issue as quickly as possible.
Of course, the clients or users don’t have to call in the issue. Most regular IT support services can also have proactive measures in place that alert the IT staff of any trouble. Even with such proactive measures, however, the response from IT support is still reactionary in nature, becoming present only after the fact.
On the other hand managed IT support is a truly proactive, predictive, and preventative IT management. As opposed to being ready for any trouble, managed services continuously work behind the scenes in monitoring the business processes constantly for any signs of trouble. Some managed services also actively scan and monitor for patterns and trends that may lead to issues that can adversely affect the efficiency of vital IT processes. The managed IT support can then make the necessary fixes even before potential problems arise.
Most managed IT support solutions are provided by third-party IT solutions providers, operating remotely from a main network center location. Managed service providers often install proprietary software and IT management agents on a client’s computer infrastructure, which may include personal computer units, servers, laptops, and mobile devices. These tools collect important data from the client’s IT network infrastructure and send it to the MS network center for analysis and diagnostics.
When to Opt for Managed IT Support
Managed IT support offers a host of advantages for small to medium enterprises (SME) who rely heavily on business IT processes. The most obvious advantage is that with managed services, businesses no longer have to invest in a comprehensive in-house computer network to address their IT needs. Although the same can be said for outsourced regular IT support, managed IT support provides real-time performance monitoring, diagnostics, and preventive maintenance.
Preventive maintenance is one of the key technical network processes that help keep downtimes to a minimum, which can have a huge impact on your business. Another facet of managed IT support is real-time monitoring, which not only further cuts down on downtime incidents, but also ensures that the IT processes are maintained at an optimum level of efficiency. Performance monitoring services can send out alerts for anomalies that may be tell-tale signs of malware or hack attacks, giving your IT processes an extra layer of security.
Organizations that require such solutions, but lack the finances to invest in in-house network infrastructure will do well with managed IT support. Even if they had the money for an IT infrastructure, managed IT services spares them from the need to hire and train personnel for an IT department. Managed IT support allows SMEs that are dependent on IT solutions but are lacking in resources to operate and remain competitive.
When to Opt for Regular IT Support
Small businesses and enterprises that are not technical in nature should opt for in-house or outsourced IT support. Organizations that are not dependent on a computer network and have no need for 24/7 technical support or maintenance, are also better off with regular IT support. Such organizations can even opt for pay-per-service IT support plans to help defray expenses.
With the type of business solutions offered by managed and regular IT support, deciding on the type of service for your business should be easy. If you rely heavily on IT support, then managed services are your best bet. On the other hand, traditional IT services are your go-to support solutions if your business is not too dependent on IT processes.
Originally posted 2020-03-02 18:39:14. Republished by Blog Post Promoter