How are Chatbots Used

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When you talk to a company’s Facebook Messenger, have you ever noticed that you may not be talking to a person at all? Sometimes you haven’t, and sometimes you have. That’s one of the advantages of talking to a chatbot and using them with your company’s business.

There are many chatbots out there, and one of the best one is ManyChat, a fully customizable chatbot that you can use for a variety of reasons. But why do you need one and what is a chatbot? Well, we’re going to tell you!

Increase Customer Support

One of the many benefits of using a chatbot is that you can literally have your own technical support agent on hand anytime you need it to be. If you get a large volume of users who frequent your Facebook page, they’ll often have questions when it comes to using certain services, finding certain items on your website, and more.

With a chatbot, you can fully customize the experience of every user that crosses your Facebook page, and answer any questions they may have, without having the need to actually do it all by yourself.

Suggestive Sales Techniques

Another thing you can use a chatbot for is by using suggestive sales along with your FAQ bot.
In order to fully utilize these types of features, you can incorporate your advertising campaigns like Google Ads, and even Facebook Ads.

Another thing you can do is utilize special features like posting items to customer’s responses from your web store in order to get some more sales on items that may be slacking a little bit in income with smart marketing, or you can even use suggestive sales tactics to bring forth more revenue to your shop, as well as traffic, which is a great SEO tool.

Why Facebook Messenger?

Nearly the entire population is actually using Facebook, and a majority of those users use Messenger to contact one another, with about three fourths of them being on a mobile platform. Almost all other applications and even a lot of messenger applications are uninstalled as soon as they’re used or tried, but one that hasn’t been is Facebook Messenger.

That being said, you can use a chatbot to actually build a brand for yourself and use that brand in any way shape or form. What’s even better is that, most of them don’t even require you to know how to code. At the same time, it saves you money from actually having a social media department and saves you time as you basically have a virtual assistant for your business using a chatbot.


In order to fully use a chatbot for your business, you’re probably going to need some training. You’ll need to know how to create a chatbot that suits your company’s needs, as well as one that suits your customers’ needs (both potential and already active) as well. That’s where Smart Bot Marketers comes into play as one of the best ManyChat courses out there when it comes to helping you learn the ropes and fully automate your bot.

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