Listen to Audio
Call center applications are the lifeblood of a high-volume call center and important to any organization the takes inquiries from prospects and customers. These applications are often a component of customer sales and support (CSS) systems.
Other times they expand on the trouble ticketing functions found in departmental help desk (HD) tools. There is often some confusion as to where call center systems end and CSS begins.
Below are some recommended, least expensive (in comparison to the big boys), call center software solutions. If you have any recommendations, please feel free to list in the comments section below.
Designed specifically for small and medium-sized businesses, 1CRM is an All-in-One CRM solution for sales, marketing, project and order management. $8-17/month per user for their startup plan and $25/month per user for the professional plan.
SalesNOW is a Customer Relationship Management (CRM) software suite designed for the BlackBerry wireless device and extended to the Internet. $19/month per user for their regular plan.
Nextiva is a business hosted VoIP service provider that services the United States and Canada. Nextiva provides Hosted PBX VoIP service. $19/month per user for their regular plan and $22/month per user for the pro plan.
The LeadMaster LeadMasterCRM All-in-One solution includes: marketing automation, lead management, email marketing, website integration & much more. $150/month per 3 users ($50/user) for their small business plan and $250/month per 5 users for the professional plan.
Customer relationship management (CRM) & sales software geared towards making your small business, mid-market or enterprise sales team. $25/month per user for their regular plan and $75/month per user for the pro plan.
Talkdesk Call Center
Leading cloud-based call center software solution. No hardware, coding or downloads. 14-day free trial. Talkdesk: Create a Call Center in 5 Minutes. $29/month per user for their regular plan and $55/month per user for the pro plan.
CRM Software that’s easy! Award winning CRM – Customer Relationship Management software with marketing automation, sales and contact center. $50/month per user for their regular plan.
Other CRM Systems (inquire on pricing)
Infor CRM (formerly Saleslogix)
Infor CRM is a flexible customer relationship management software solution embedded inside Outlook® & GmailTM. Maximize the impact of each interaction. “Purpose-built CRM in the cloud.”
Aspect Zipwire enables inbound, outbound, or blended contact centers to operate across multiple channels, with all-in-one reporting and recording and CRM integration.
Source: Top 10 Most Recommended Systems
Additional Resources: What is a CRM?